80% of problems in organizations are due poor, ineffective communications or no communication at all. While we all know we must communicate effectively to our customers, peers, and subordinates effectively we need to be constantly reminded and refreshed to the fact that we need to build consistent habits to communicate effectively. During this interactive program, participants will learn the secrets of those who have reaped tremendous benefits in personal and professional success by applying these principles of effective communication. In What’s the message program one will learn how to build personal credibility, deliver positive and negative feedback, improve listening skills, make small talk, rephrase for better relationships, deal with difficult people, handle negative situations, and more. Skills exercises are interactive, allowing participants to practice what they have learned in a relaxed environment.
Whether it’s in the board room, with your family, at a party or when a business interest walks in the room, having the ability to start and lead a quality conversation can be the deciding factor between success and failure. More specifically, if you have the ability to differentiate yourself by creating a genuine and authentic connection, something this course teaches in detail, then you can truly position yourself for success. Furthermore, you will have mastered the fundamental and technical conversation skills that underlay every conversation whether it be personal or business oriented. Last but not least, this course will guide you through a number of real world exercises designed to make the lessons and learning in this courses automatic, easy and unconscious.